A confirmation email will be sent to you once
the order is authorized and verified. All orders are sent to the warehouse for dispatch within 24 hours after the order is placed, it makes it
difficult for us to change or cancel your order, and however, we will do our
best to support your request. Please note that this does not include holidays
It will usually take 5 – 7 days to reach to the destination but if
your item is not arrive or tracked by Royal Mail or other courier services.
Please inform us immediately at firstname.lastname@example.org. We will dispatch a
replacement item as soon as possible at no extra cost.
Shipping time is estimated
and commences from the date of shipping, rather than the date of order, and can
take longer than expected date due to invalid address, customs clearance
procedures or other causes.
The Prime Herbals UK does not accept returns as
there is no way of ensuring the integrity of the medication. Please ensure you have
read our Return Policy for details on what
can be returned or exchange.
only do the exchange, if you are not happy with the condition of the package
when it arrive, defective or damaged. In this case please send us an email at
email@example.com within two working days of receipt with order number,
email address, package picture and explain the nature of the problem. The shipping
costs are refundable.
unable to make any changes to the order once you have hit ‘place order’ button,
this include the following.
Changing the item.
Delivery or billing address
Adding item to your order
After that you will need to
contact us at firstname.lastname@example.org tell us the nature of the problem. We
will send out the form to fill it out. Packs the items send it back to us with
the form. The customer has to pay for the shipping costs which are non –
you input the incorrect address at checkout, we cannot be held accountable if
the order goes missing. We are not liable to refund/replace this order.***
unlikely event you have received the wrong item, please contact us at
email@example.com with the following information to ensure that we can
get this resolved for you quickly & efficiently:
Your order number
The name of the
item you did not receive
The name of the item
you received in its place
A clear photograph
of the item you have received, including logo
Once we've received
the above info, our Customer Support team will get this sorted for you asap. You may be asked to
return the incorrect item back to us. In this case shipping costs are